VEGAMOUR FAQ | Frequently Asked Questions

Once your parcel has left the United States, please expect it to take roughly 7-12 business days to arrive in your country. This timeline should be reflected in the estimated delivery date on your tracking page.
If you ever feel like you are waiting longer than expected for your order, please get in touch with the Customer Experience team at help@passportshipping.com!

International 

While we are shipping most orders normally, we are experiencing some delays. In most cases, delays will only be up to a few days, but some items could take longer. We are doing everything we can to get your orders shipped and returns processed as quickly as possible. We are grateful for your support, and we appreciate your patience with us during this time.

We want to assure you that our distribution partner is following all the recommended guidelines from the World Health Organization (WHO), the Centers for Disease Control (CDC) and state and local authorities. With that said, shipments to and from our warehouse may take longer than usual due to increased safety precautions to protect employees and delays from shipping carriers.

As ever, the health and wellbeing of our employees, customers and communities is our top priority. Our leadership is closely monitoring ongoing guidance from local, state, and federal officials to ensure the health and safety of our team. And through the support of our customers, we’ve been able to raise over $30,000 for organizations, including the LA Regional Food Bank and the Restaurant Workers’ Community Foundation, who are assisting those in need in our local community.

Please know that we are here to answer your hair wellness questions. For any inquiries, concerns or changes to your order or delivery, please reach out to our customer service team at support@vegamour.com. 

Once an order has been placed, it can't be changed or canceled. However, if you forgot to apply a discount code, we can do that for you, and if you had a change of heart you can always return any item. You can contact us through this form. 

We ship to the Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Korea South, Kuwait, Latvia, Lithuania, Luxembourg, Macao, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovenia, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom and USA

Here are the Final mile carriers for our top countries: 

Once an order has shipped, tracking information can take 24-48 hours to update. If it’s been more than 48 hours and your order still shows no movement, we’re here to help! Email us at support@vegamour.com. 

Yes. A discount code can be added to a subscription order by going to your account portal , selecting "Edit" on the subscription you would like to apply a discount to, selecting "Apply Loyalty Code," and entering the discount code in the form. Please note that the subscription will not show updated pricing in the account portal, but you will receive a pop-up saying "Success" if the discount code has been successfully applied.

Yes! We are committed to the highest levels of service for our subscribers. All subscribers can change the frequency of a subscription at any time by reaching out to our customer support team. Simply fill out our contact form.

Absolutely! You can add as many products as you would like to your subscription, but please note that not all products have the same delivery cadence - subscription delivery cadences vary between 30, 60, and 90 days. If you would like to alter the delivery cadence of any subscription, or synchronize the delivery dates, you can reach out to our customer service team at any time here. Check out the account portal for your subscription information.

So easily! From the customer portal, you can swap the items that you receive in your subscription, reschedule a shipment, skip a shipment, and update your billing and shipping information. Our customer support team can also help you customize the delivery cadence to meet your needs - simply fill out our contact form. 

Subscribers can swap the items you receive in your subscription, reschedule a shipment, skip a shipment, and update billing and shipping information directly from the account portal. You can request to cancel by calling our customer support team at our number here.

You may have canceled your subscription after it was already processed and shipped. If you don't believe this was the case, please reach out to our customer support team here. You can check the status of all your subscriptions in the account portal. 

This depends on your hair goals! If you goal is hair growth, consistency is vital for supporting the health of your scalp and strands. Being a subscription is a great way to foster this consistency, but it is not required - you can purchase any Vegamour product as a one-time purchase without committing to a subscription. 

We get this question a lot. Only your obstetrician can you tell you what's safe for you, but, we can tell you that the reason that most serums aren't safe for pregnant women is because they contain hormones. And the more common hair serums contain minoxidil, which is a drug. VEGAMOUR hair serums do not contain synthetic hormones, nor do they contain drugs.

They're always vegan and natural. But just to be sure, we'd recommend that you take a list of the ingredients (found on any product page) to your doctor. 

Yes! Men can absolutely use VEGAMOUR serums and many men have had success with our products. 

Yes! Our hair serums work at the follicle level, so whether you've permed, processed, or color-treated your hair, you can still get great results. 

Vegamour uses natural ingredients to help your body restore the natural process it uses to produce lashes, brows, and gorgeous locks in the first place. Most other lash or brow products either contain hormones, or they're simply conditioners that stop breakage. Other hair serums or growth products often contain chemicals and drugs that can also have side-effects. Our products are always natural and vegan.
 

Take a few drops of hair serum and apply directly to the scalp. Use your fingers or scalp massager to work the serum into the scalp to disperse the serum. You can spot treat if you have a particular area of concern, or treat the entire scalp.

Apply once daily to a clean scalp. If you use dry shampoo, or don't wash your hair daily, apply before adding dry shampoo or other products, and be sure that you do apply the serum when your scalp has been freshly cleaned. 

A bottle of GRO Hair Serum lasts most people about a month. Some people spot treat, in which case, it will last longer. 

Our serums are vegan and natural, and are very gentle. However, everyone is different, and some people are sensitive to some natural ingredients. If you are concerned about how your body will react to our serum, we recommend doing a spot test on your inner arm to check for sensitivity. If you don't like the serum for any reason, we'll be happy to help you with a return.

Like any beauty product, your results will last as long as you continue to use the product.

For hair serums, like GRO Hair Serum, since the growth cycle is longer, you'll see your hair return to its natural state in a few months after discontinuing use. 

If you stop using the lash or brow serum, things will return to their natural state in about a month, since that's the length of a growth cycle. The serum works on your existing lashes and brows, and since all hair grows in cycles, once the hairs shed naturally you'll see your results fade.

If you're using VEGAMOUR lash or brow serums, you can expect to see results in about 6-8 weeks, if you're applying the serum twice daily and avoiding oil-based products around the application area.

VEGAMOUR hair serums take 3-4 months to show results when applied once daily. The growth cycles for hair are much longer than they are for lashes or brows, so it does take longer to see results. If you'd like help troubleshooting your results, let us know! We're happy to help. 

No. Our hair serums do not contain any oil, so it will not make your hair feel greasy. Also — a little goes a long way. Apply a few drops at a time and massage into your scalp. 

We get this question a lot. Here's what we know for sure. We have customers of every age group who have used our products successfully and have had great results.

If you read through the customer reviews , you'll find testimonials and pictures from women who had great results after losing their gorgeous pregnancy hair, and women who used our products during and after going through menopause, as well as much later in life.

As for medical conditions like alopecia, Hashimotos or other conditions that can cause hair loss, since we're not doctors, we can't give you any specific recommendations. But if you scroll through the reviews, you'll see feedback from customers with a variety of medical challenges who experienced great results.

We'd love for you to try out our serums— we stand behind all of our products. So if you try it, and don't love it, it's very easy to return. 

Yes! The most important thing is to get the serum to your scalp, and to apply regularly. Applying on the cleanest scalp possible will get the best results, and here are some things that you can do to improve your results.

• Apply the serum to a clean scalp, preferably after washing and towel (or blow!) drying.
• Apply the serum at night so that the serum can work during your body's natural restorative process.
• After applying the serum, massage it into your scalp with fingertips (not nails!) to increase circulation and improve penetration. 

GRO Revitalizing Shampoo and Conditioner are free of synthetic fragrances or fillers, which can be toxic to hair and skin. All scents are made from 100% pure essential oils that smell great and are also packed with various health benefits for your hair, skin and mood! 

GRO Revitalizing Shampoo and Conditioner are gentle formulas designed for daily use. However, like skin, every hair type is different, and you know your hair best. We recommend you get to know the best wash cadence for your hair and what it tolerates. 

Yes, Karmatin™, a true hero ingredient found in GRO Revitalizing Shampoo and Conditioner, is designed to deeply nourish, repair, smooth and protect hair, ultimately strengthening strands and helping to prevent further breakage. 

Absolutely. Like the rest of the GRO line, GRO Revitalizing Shampoo and Conditioner are free of harsh sulfates and chemicals that strip your hair of its color. Be sure to use it in conjunction with GRO Hair Serum or GRO Hair Foam for best results. 

GRO Hair Serum is meant for daily use — even after GRO Revitalizing Shampoo and Conditioner — so skipping it is not recommended.  

GRO Revitalizing Shampoo and Conditioner features our proprietary Karmatin™️ b-SILK™️ protein, a true hero ingredient, found within all VEGAMOUR shampoos, conditioners and treatments. Karmatin™️ smooths damaged hair cuticles and delivers an abundance of hair health benefits, including improving the appearance of cuticle damage caused by heat and coloring, absorbing dirt and oil, locking in hydration and protecting hair color from salt and chlorine water.

Keratin is necessary to restore damaged hair. However, most shampoos & conditioners that claim to contain keratin fail to mention that 1) it’s almost always animal-derived; 2) it rinses out when you rinse the shampoo & conditioner out of your hair. Our Karmatin™ is 100% plant-derived, b-SILK™ keratin that has been formulated to remain bonded to hair long after rinsing.

GRO Revitalizing Shampoo and Conditioner are gentle, sulfate-free formulas that are recommended for all hair types and textures. 

Yes, GRO Scalp Detoxifying Serum is designed to help soothe irritation and dryness by gently cleansing, purifying and restoring the scalp to a balanced, well-nourished state through our proprietary blend of powerful phytoactive ingredients that:

• Gently remove product build up for healthy sebum production

• Soothe irritation and reduce the appearance of flakes

Apply a thin line of GRO Scalp Detoxifying Serum per section. Use the pointed nozzle to part dry hair into even sections across the scalp and gently squeeze the bottle to apply a thin line of serum to each. Massage evenly onto a dry or damp scalp. Leave in for 3-5 minutes. Rinse. Follow with GRO Revitalizing Shampoo and Conditioner. For best results, use weekly. 

We recommend using GRO Scalp Detoxifying Serum once a week for best results. To promote healthy hair and scalp, this product works best in conjunction with our GRO Hair Serum or GRO+ Advanced Hair Serum. 

Healthy hair begins with a healthy scalp! GRO Scalp Detoxifying Serum is clean, clinically tested formulas that feature botanicals and b-SILK™️ protein to repair and maintain scalp health for ultimate hair wellness. 

Yes, GRO Scalp Detoxifying Serum offers a comprehensive approach to scalp health. The products not only use clinically tested plant and mineral actives to safely reduce visible dandruff symptoms, but they also promote the healthy reduction of sebum production (by up to 58% in 15 days) and limit the production of pro-inflammatory cytokines — all while providing visible results as soon as the third day of use. 

Yes! VEGAMOUR lash serums do not contain hormones, and can be applied to upper and lower lashlines. Hormone-based serums recommend against applying along the lower lashline since some people experience darkening in the application area.

Yes, VEGAMOUR brow serums will still work on micro-bladed or tattooed skin and will not damage any tattooed areas. 

Our lash serums will still work on tattooed skin and will not damage your tattoo.

Don't worry! We're here to help. There are a number of reasons why you may not see results yet while using brow serum, and they're all fixable!

• It's too early! Some people do see results as early as week 2, but on average, it takes about 6-8 weeks to see results. There's no way to speed it up, so be patient, and follow our other tips.
• Using oil-based products around the eye area. Our serums are water-based, so any oil-based products will create a physical barrier that the serum cannot penetrate. For example, if you remove your makeup with coconut oil or an oil-based makeup remover, any oil that is left on the skin will block the serum. Try using an oil-free makeup remover, or just make sure you remove all the oil before applying your favorite brow serum. 
• Using our serum immediately after or along with a hormone-based serum. If you've used a hormone-based serum in the past, be sure to allow 4 weeks between the time you last used the hormone-based serum and starting to use ours. Because they work differently, using both at once may decrease or delay results.
• Using old product. If you were happy with your results, but are now seeing them fade away, you may need a fresh tube of brow serum. Like mascara, or any other eye-product, you'll want to use a fresh tube every 2 months for maximum cleanliness and efficacy. 

Don't worry! We're here to help you get the best results from your lash serum. There are a number of reasons why you may not see results yet, and they're all fixable!

• It's too early! Some people do see results as early as week 2, but on average, it takes about 6-8 weeks. There's no way to speed it up, so be patient, and follow the other tips.
• Using oil-based products around the eye area. Our serums are water-based, so any oil-based products will create a physical barrier that the serum cannot penetrate. If, for example, you remove your makeup with coconut oil or an oil-based makeup remover, any oil that is left on the skin will block the serum. Try using an oil-free remover, or just make sure you remove all the oil before applying the serum.
• Using our serum immediately after or along with a hormone-based serum. If you've used a hormone-based serum in the past, be sure to allow 4 weeks between the time you last used the hormone-based serum and starting to use ours. Because they work differently, using both at once will decrease or delay results.
• Using old product. If you were happy with your results, but are now seeing them fade away, you may need to swap out your tube. Like mascara, or any other eye-product, you'll want to start fresh every 2 months for maximum cleanliness and efficacy. 

Apply your favorite VEGAMOUR brow serum along your natural brow. Apply the serum directly to your skin and brow hair. For best results, apply morning and evening. Always apply to clean skin and apply makeup normally after the serum has absorbed. 

Apply your favorite VEGAMOUR lash serum along the lash line (not the lashes themselves) as if you were applying liquid liner. Repeat along the lower lash line if you'd like.

For best results, apply morning and evening. Always apply to clean skin; apply makeup normally after the serum has absorbed.

A tube of our GRO Brow Serum will last about two months, depending on how often you apply the serum. We recommend applying it twice daily for best results! But you should swap your tube out every two months for maximum cleanliness and efficacy. 

A tube of our lash serums will last at least two months, depending on how often you apply the serum (we recommend twice daily for best results!) but you should swap your tube out every two months for maximum cleanliness and efficacy. 

Yes. GRO Lash Serum is oil-free and will not damage extensions. Simply follow the product instructions to strengthen and boost your lashes. 

No. Eyelid darkening is a side effect of hormone-based serums. Our lash serums never contain hormones. 

No. Hormone-based serums can cause eye color changes. Our lash serums are hormone-free.
 

Yes, you can take GRO Biotin Gummies with other multivitamins. Consult your healthcare provider if you have further questions or concerns. 

Inform your physician that you are taking GRO Biotin Gummies any time you have your blood tested. Biotin could significantly interfere with certain lab tests and cause incorrect test results, which may go undetected. 

Biotin has been shown to reinforce your follicle health, showing signs that it can affect the strength of your hair. While a lack of biotin isn’t always the reason for hair loss, it can often be something to think about, which makes GRO Biotin Gummies a useful resource for the vitamin.

Vitamins will only be effective if taken consistently and as part of a balanced diet and lifestyle. Results vary by individual. Follow the instructions carefully. You can expect visible results as soon as three months of taking GRO Biotin Gummies, with maximum results by month four.  

Biotin has many benefits, including supporting the health of your immune system and helping your body convert food to energy more effectively. Additionally, biotin has been shown to play an important role in promoting stronger and healthier hair, skin and nails. 

GRO Biotin Gummies are strawberry flavored. 

GRO Biotin Gummies contain all of the necessary building blocks to support healthy-looking hair density, volume and shine. Each heart-shaped, vegan gummy is packed with powerful hair-loving vitamins and minerals from A to Zinc.*

Biotin has been shown to play an important role in promoting stronger and healthier hair, skin and nails. Plus, you’ll reap the benefit of other key vitamins and minerals found in these super delicious strawberry-flavored gummies.

You can find all of our COA here.

You can contact us any time through this form. 

We have toll-free phone numbers for the following countries:

Australia 1800-950-648

Canada 1-800-532-4580

Hong Kong 800-931-892

Israel 1-809-349-270

New Zealand 0800-359-805

UAE 800-032-0694

Singapore 800-492-2499

South Korea 070-7124-9491

UK 0800-048-5502

If you are not calling from one of these countries above, please call our US Customer Service number:

(Country code + 1) 213-325-5112

Our call centers are open 6am-6 pm Mon-Fri & 9am-2 pm Sat-Sun PST (Los Angeles time)

No, VEGAMOUR does not cause weight gain. Products for thinning hair that may cause weight gain typically contain synthetic hormones. VEGAMOUR products are natural and do not include synthetic hormones. Customers have not reported any side effects when using VEGAMOUR.

Yes. We are a cruelty-free brand, which means that our products are not tested on animals at any stage, from research and development to manufacturing.

Marula oil is a clean, luxurious oil that's naturally packed with antioxidants and omega fatty acids. We recommend applying a few drops to a clean face in the morning and evening to moisturize and reduce the appearance of fine lines and wrinkles. It can also be used to tame flyaways, soothe razor burn, and so much more.

Unlike most brands, our Pure Marula Oil is wild-harvested by hand, and cold-pressed and gently filtered without heat or chemicals. 

Yes you can. The Gray DelayTM Softgels can be taken alone before you even experience the first signs of gray hair to help preserve your hair’s natural pigment and delay those grays for longer! Prevention is key. It’s easier to preserve your natural hair color than reverse gray hair.

Based on your target concerns, all VEGAMOUR products are designed to work in tandem with each other to help you build your ideal holistic hair wellness routine.

Absolutely, like all VEGAMOUR products, GRO Ageless Gray DelayTM Softgels are color-safe and have no impact on color-treated hair.

GRO Ageless Gray Delay Supplement might not be suitable for use in pregnant or breastfeeding women. As always, we recommend consulting with your physician or medical provider before beginning any new serum and/or supplement while pregnant or postpartum. Just to be sure, we'd recommend that you take a list of the ingredients (found on any product page) to your doctor

Hair will look healthier and more vibrant overtime. You may also experience fewer gray hairs, decrease in stress, improved sleep and reduced hair shedding in as soon as 90 days. Results may vary.

See results in as soon as 90 days (3-months). Consistent usage is key.

Results may vary.

There is no hard or fast rule on when you should begin taking GRO AGELESS Gray Delay Hair Supplement. However, similar to when you would begin a preventative skin care regime, we recommend that those in their early 30s are at a good age to begin incorporating our preventative Ageless Gray Delay Softgels, or earlier if you are experiencing signs of premature hair graying (PHG).  We recommend that you do not take GRO Ageless Gray Delay Softgels if you are under age 18.

Like any beauty product, results will last as long as you continue to use the product. If you stop using the GRO Ageless Gray Delay Softgels things will return to their natural state in about a month.

GRO AGELESS Gray Delay Hair Supplements can be taken either in the AM or PM, however while you sleep your body is in peak repair mode, which means taking the capsules before bedtime can actually be more effective, helping promote better sleep and allowing for maximum absorption of the active ingredients found in the product.

GRO Ageless Gray DelayTM Softgels are ideal for the person who is seeing a few grays already, or does not have any gray hair yet, but wants to prevent premature grays and delays future grays. For all hair types and textures.

The proprietary blend of patented proteins, adaptogens, vitamins & minerals found in GRO AGELESS Gray Delay Softgels help preserve hair’s natural pigment and delay gray hair for longer by supporting the body’s nutritional requirements necessary to prevent premature hair graying, including relieving stress and supporting healthy sleep, with the added benefit of reducing hair shedding.

Based on your target concerns, all VEGAMOUR products are designed to work in tandem with each other to help you build your ideal holistic hair wellness routine

Yes, like all VEGAMOUR products GRO AGELESS Anti-Gray Hair Serum is color-safe and will not affect color treated strands.

As always, we recommend consulting with your physician or medical provider before beginning any new serum and/or supplement while pregnant or postpartum. Just to be sure, we'd recommend that you take a list of the ingredients (found on any product page) to your doctor. We can tell you that the reason that most serums aren't safe for pregnant women is because they contain hormones. And the more common hair serums contain minoxidil, which is a drug. VEGAMOUR hair serums do not contain synthetic hormones, nor do they contain drugs.

Yes you can, however we recommend staggering the use to allow each product to penetrate properly and avoid unnecessarily product buildup.

The GRO AGELESS Anti-Gray Hair Serum was formulated to be used in tandem with GRO AGELESS Gray Delay Hair Supplements for best results. Together they are the recommended ideal routine for the person with moderate levels of gray hair (approximately 30% or less grays), using the serum to decrease the appearance of grays on new hair growth, while taking the supplements to delay new gray hair growth. It’s easier to preserve your natural hair color than reverse gray hair.

Hair will look healthier and more vibrant when using GRO AGELESS Anti-Gray Hair Serum overtime. You may also experience new hair growth on existing gray strands beginning to grow in darker, resulting in a reduction in the appearance of grays in as soon as 90 days. Results may vary.

See results in as soon as 90 days (3-months). Consistent usage is key.

Results may vary.

If you are seeing grays, we recommend starting to use GRO AGELESS Anti-Gray Hair Serum.

Like any beauty product, results will last as long as you continue to use the product. If you stop using the GRO AGELESS Anti-gray Hair Serum things will return to their natural state in about a month.

GRO AGELESS Anti-Gray Hair Serum can be used either in the AM or PM, however while you sleep your body is in peak repair mode, which means using the serum before bedtime can actually be more effective and help you to achieve maximum absorption of the active ingredients found in the product.

The GRO Ageless Anti-Gray Hair Serum is ideal for the person with moderate levels of gray hair (approximately 30% or less grays), who is looking to decrease the appearance of grays on new hair growth and renew hair color and shine to graying strands. For all hair types and textures.

The GRO Ageless Anti-Gray Hair Serum is formulated with vitamins, plant-based actives, peptides, & glycoproteins clinically shown to dramatically reduce the appearance of gray on new hair growth, while renewing color and shine in as little as 90 days.

Yes, GRO AGELESS Anti-Gray Hair Serum will work. The loss of pigment in the hair follicle is a result of melanin loss that can be caused by different factors such as stress, nutrient deficiencies, genetics and/or aging in different people. The ability to renew your hair’s natural color depends on how much melanin is left in your individual hair follicles and what is the underlying root cause. Typically however, the longer your hair has been gray the more difficult it can be to reverse. 

Based on your target concerns, all VEGAMOUR products are designed to work in tandem with each other to help you build your ideal holistic hair wellness routine.

GRO Ageless Gray Delay Supplement and GRO Ageless Anti-Gray Hair Serum might not be suitable for use in pregnant or breastfeeding women. As always, we recommend consulting with your physician or medical provider before beginning any new serum and/or supplement while pregnant or postpartum. Just to be sure, we'd recommend that you take a list of the ingredients (found on any product page) to your doctor.

Hair will look healthier and more vibrant overtime. You may also experience fewer gray hairs, with a boost in the appearance of your hair’s natural color, a decrease in stress, improved sleep and reduced hair shedding in as soon as 90 days. Results may vary

See results in as soon as 90 days (3-months). Consistent usage is Key.

Results may vary.

If you are starting to see grays or have grays, we recommend starting use of this product.

Both products can be used either in the AM or PM, however while you sleep your body is in peak repair mode, which means using the products before bedtime can actually be more effective, helping promote better sleep and allowing for maximum absorption of the active ingredients found in each.

The GRO AGELESS Anti-Gray Hair Serum was formulated to be used in tandem with GRO AGELESS Gray Delay Hair Supplement for best results. Together they are the recommended ideal routine for the person with moderate levels of gray hair (approximately 30% or less grays), using the serum to decrease the appearance of grays on new hair growth, while taking the supplements to delay new gray hair growth. It’s easier to preserve your natural hair color than reverse gray hair.

Yes. The loss of pigment in the hair follicle is a result of melanin loss that can be caused by different factors such as stress, nutrient deficiencies, genetics and/or aging in different people. The ability to renew your hair’s natural color depends on how much melanin is left in your individual hair follicles and what is the underlying root cause. Typically however, the longer your hair has been gray the more difficult it can be to reverse.